Get Started

TERMS & CONDITIONS

Last Updated: November 25, 2025

Welcome to RPM Leads, LLC (“RPM Leads,” “we,” “us,” or “our”).
By accessing or using this website or purchasing any services from RPM Leads, you (“Client,” “you,” “your”) agree to be bound by these Terms & Conditions (“Terms”).
If you do not agree, do not use this website or our services.

1. DEFINITIONS

For clarity, the following terms are used throughout this Agreement:

  • “Services” means call brokerage services, call routing, inbound call transfers, filtering, and related telecommunications delivery services provided by RPM Leads. RPM Leads does not generate consumer leads directly.
  • “Call” or “Inbound Call” means a phone call initiated by a third-party supplier that is routed through RPM Leads to the Client.
  • “Qualified Call” means an inbound call that meets the criteria ordered by the Client (e.g., Medicare eligible, geographic filters, duration thresholds, interest qualifiers).
  • “Client” means any business, agent, agency, or individual purchasing or using RPM Leads Services.
  • “Supplier” means third-party vendors who originate or generate the consumer calls that RPM Leads routes.
  • “Website” means www.rpm-leads.com and all related subpages.

2. SCOPE OF SERVICES

RPM Leads acts solely as a call brokerage and routing service.
We do not generate leads, initiate calls, create consumer inquiries, or conduct outbound marketing.

Our Services include:

  • Routing inbound calls generated by independent third-party suppliers
  • Applying filters (geographic, demographic, time-of-day, duration, etc.)
  • Live call transfers to licensed agents or call centers
  • Duration billing for qualified calls
  • Real-time reporting and call metrics

RPM Leads does not (and cannot) guarantee the origin, intent, or interest level of callers, as all calls originate from independent third parties outside our control.

3. CLIENT RESPONSIBILITIES

Client agrees to:

  • Maintain required state and federal licenses to handle Medicare, insurance, or related calls.
  • Ensure that their handling of calls complies with all applicable laws, including:
    • Telephone Consumer Protection Act (TCPA)
    • Telemarketing Sales Rule (TSR)
    • CMS/Medicare marketing rules
    • State insurance regulations
    • CCPA or other applicable privacy rules
  • Not resell, redistribute, or re-route calls without written approval.
  • Maintain secure handling and confidentiality of any consumer information disclosed during calls.

RPM Leads is not responsible for Client compliance or misrepresentation.

4. PAYMENT TERMS

  • All billing is based on call duration, call qualification, or other mutually agreed criteria.
  • Fees are due in advance unless otherwise specified.
  • All payments are non-refundable, including for calls the Client chooses not to convert or pursue.
  • RPM Leads may suspend Services for unpaid balances.
  • Late payments may incur interest as permitted under California law.

5. CALL QUALITY, VOLUME & LIMITATIONS

Because RPM Leads does not generate leads or originate calls:

  • Call volume cannot be guaranteed.
  • Caller intent, interest level, eligibility, or engagement cannot be guaranteed.
  • Market conditions, supplier availability, and regulations may impact call flow.
  • RPM Leads is not responsible for:
    • Hang-ups
    • Wrong numbers
    • Caller confusion
    • Low interest or low intent
    • Network issues beyond our control

Any call credit or replacement policies must be explicitly agreed upon in writing.

6. DATA PRIVACY & SECURITY

RPM Leads may receive limited caller information (name, phone number, location, and on-call statements). RPM Leads does not collect or create consumer lead data independent of calls.

RPM Leads will:

  • Handle call data securely
  • Only pass necessary information to the Client
  • Retain minimal call metadata for billing and reporting
  • Comply with applicable privacy obligations

Clients must handle all data obtained during calls in compliance with applicable privacy and insurance marketing laws.
RPM Leads is not a HIPAA-covered entity.

7. PROHIBITED USES

Client may not:

  • Use call information for illegal, deceptive, or misleading activity
  • Recontact callers in violation of TCPA or DNC laws
  • Contact callers outside legal calling windows
  • Misrepresent products or licensing
  • Manipulate call routing or duration
  • Attempt to reverse engineer or directly contact RPM Leads’ Suppliers
  • Engage in any behavior creating regulatory exposure for RPM Leads

Violations may result in immediate termination.

8. DISCLAIMERS

Services are provided “as-is” with no warranties, including:

  • No guarantee of conversion or sales
  • No guarantee of caller interest
  • No guarantee of call volume
  • No guarantee of call duration
  • No representation of the source, method, or legitimacy of the consumer’s original inquiry (since RPM Leads is not the generator)

Client acknowledges all results depend on their internal call handling, presentation, follow-up, and business model.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • RPM Leads shall not be liable for indirect, incidental, punitive, or consequential damages.
  • Total liability shall not exceed the total amount paid by the Client in the 60 days prior to the claim.
  • RPM Leads is not liable for:
    • TCPA violations by the Client
    • CMS/Medicare marketing violations by the Client
    • Misuse of call data
    • Poor lead quality from third-party suppliers
    • Supplier errors, consumer behavior, or network issues

10. INDEMNIFICATION

Client agrees to indemnify and hold harmless RPM Leads from all claims, fines, damages, and legal fees arising from:

  • Client’s breach of these Terms
  • Client’s handling of calls
  • Illegal or noncompliant practices by Client
  • TCPA, TSR, CMS, or state-level violations
  • Misrepresentations made by Client
  • Client’s use of information obtained from calls

11. TERMINATION

RPM Leads may terminate Services:

  • For non-payment
  • For suspected fraud or illegal activity
  • For regulatory risk
  • For breach of these Terms
  • At any time, with or without cause

Upon termination:

  • All unpaid balances shall become immediately due and payable
  • No refunds will be issued
  • Client must immediately cease using any call data obtained
  • RPM Leads may block further call delivery

12. INTELLECTUAL PROPERTY

All software, routing logic, reporting tools, call-filtering logic, data append tools, marketing materials, and documentation remain the intellectual property of RPM Leads.

Client receives a limited, non-transferable license to access materials solely for internal use.

13. ASSIGNMENT

Client may not assign this Agreement without written consent.
RPM Leads may assign to an affiliate, successor, or acquiring entity.

14. MODIFICATIONS TO TERMS

RPM Leads may modify these Terms at any time.
Changes become effective upon posting.
Continued use of Services constitutes acceptance of updated Terms.

15. GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by the laws of the State of California.
All disputes shall be resolved in:

Los Angeles County, California

Either via:

  • Binding arbitration, or
  • Civil courts located in Los Angeles County

Arbitration shall follow commercially reasonable procedures.

16. SEVERABILITY

If any portion is unenforceable, the remaining Terms continue in effect.

17. ENTIRE AGREEMENT

These Terms constitute the full, final, and exclusive agreement between RPM Leads and Client.
No verbal or informal statements modify this Agreement.

18. CONTACT INFORMATION

RPM Leads, LLC
26893 Bouquet Canyon Rd, Suite C126
Santa Clarita, CA 91350
Email: sales@rpm-leads.com
Phone: 855-425-0817
Website: www.rpm-leads.com