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PRIVACY POLICY

Last Updated: November 25, 2025

RPM Leads, LLC (“RPM Leads,” “we,” “us,” “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you visit www.rpm-leads.com or use our services.

By accessing the website or using our services, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

  1. Information You Provide Directly
    • Name
    • Email address
    • Phone number
    • Business or agency information
    • Billing and payment details
    • Account setup information
  2. Information From Inbound Calls
    Because RPM Leads routes calls from third-party suppliers, we may receive limited caller information such as:
    • Caller phone number
    • Caller location (based on area code)
    • Statements provided by the consumer during the call
    • Call duration, time, and metadata

    We do not collect sensitive health information (PHI). Medicare-related eligibility indicators
    (age, interest, “Turning 65,” etc.) are not considered PHI and are supplied by third-party call originators.

  3. Website Usage Information
    We may collect:
    • IP address
    • Browser type
    • Device type
    • Pages viewed
    • Time spent on site
    • Cookies and tracking technologies
  4. Information From Third-Party Suppliers
    Our independent call suppliers may provide metadata or filtering information necessary for routing.
    RPM Leads does not control the data collection practices of suppliers.

2. HOW WE USE INFORMATION

We use information to:

  • Deliver and route inbound calls
  • Verify client eligibility and licensing
  • Provide reporting and call analytics
  • Process payments and invoices
  • Improve service quality
  • Respond to support inquiries
  • Detect fraud or misuse of call data
  • Comply with legal, regulatory, and contractual obligations

We do not sell consumer data, re-market to callers, or use call information for unrelated marketing.

3. HOW WE SHARE INFORMATION

We may share information only in the following cases:

  1. With Call Clients (You)

    We pass caller information (as delivered by suppliers) when routing calls to your business.

  2. With Third-Party Suppliers

    We may share performance metrics or delivery status with suppliers for routing accuracy,
    fraud monitoring, or dispute resolution.

    We do not share your internal business data with suppliers unless necessary.

  3. With Service Providers

    Examples:

    • Payment processors
    • Hosting services
    • CRM / reporting platforms
    • Security or fraud-monitoring tools

    Service providers are contractually required to protect your data.

  4. Legal Compliance

    We may disclose information if required by:

    • Court order
    • Law enforcement
    • Government agency
    • Regulatory body (CMS, state DOI, etc.)
  5. Business Transfers

    If RPM Leads is acquired, merged, or sold, your information may be transferred to the new entity.

4. DATA SECURITY

We use commercially reasonable measures to protect your information, including:

  • Encrypted payment processing
  • Secure servers
  • Access restrictions
  • Activity monitoring

However, no method of transmission over the internet is 100% secure.
RPM Leads is not liable for breaches beyond our reasonable control.

5. DATA RETENTION

We retain:

  • Call metadata only as long as necessary for billing, dispute resolution, and compliance
  • Client account information for the life of the business relationship
  • Archived invoices for tax and financial compliance

Data can be deleted upon verified request unless required by law to retain it.

6. COOKIES & TRACKING TECHNOLOGIES

RPM Leads may use cookies or similar tools for:

  • Website functionality
  • Analytics and usage insights
  • Performance improvement

By using our site, you consent to cookie usage. You may disable cookies through your browser settings.

7. YOUR PRIVACY RIGHTS

Depending on your state of residence (e.g., California), you may have rights including:

  • Access to your personal information
  • Correction of inaccurate information
  • Request deletion of stored information
  • opt-out of data sharing where applicable

To make a privacy request, email sales@rpm-leads.com.

RPM Leads will verify your identity before fulfilling any request.

8. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18.
We do not knowingly collect information from children.
If we learn that a minor’s information was collected, we will delete it promptly.

9. THIRD-PARTY LINKS

www.rpm-leads.com may link to third-party websites.
RPM Leads is not responsible for the privacy practices of external sites.

We encourage you to read their privacy policies separately.

10. CALL SOURCING DISCLOSURE

RPM Leads does not generate calls or consumer inquiries.
All inbound calls originate from independent third-party suppliers who are responsible for:

  • Their own data collection methods
  • TCPA compliance
  • Consumer consent
  • Advertising practices
  • Call origin and qualification

RPM Leads does not control the consumer’s opt-in process and assumes no liability for supplier practices.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.
Changes become effective upon posting to www.rpm-leads.com.
Continued use of our services constitutes acceptance of the updated policy.

12. CONTACT INFORMATION

For privacy questions, access requests, or concerns, contact us:

RPM Leads, LLC
26893 Bouquet Canyon Rd, Suite C126
Santa Clarita, CA 91350
Email: sales@rpm-leads.com
Phone: 855-425-0817
Website: www.rpm-leads.com